How do I make a purchase?

By telephoning the Shoppers Advantage Customer Service Centre on 1300 658 205 (local call cost) or by our web site.

How much is delivery?

Each product has a freight charge allocated to it to cover the freight and handling costs of delivering the product(s) to your home or office. This charge (per item) is displayed when you have selected product(s) and are viewing your cart and about to purchase.

All prices quoted over the phone include freight and handling to your door.

How do I pay?

You can pay over the phone or on-line by using one of the following credit cards:

MasterCard
Visa

We will also accept cheques and money orders, however, the items will not be shipped until the cheque/money order has been cleared with our bank.

Is online payment safe?

Yes, the Shoppers Advantage on-line store is completely secure through Secure Pay. We do not store or keep your credit card details on our systems for our records.

When will I receive my goods?

Unless advised otherwise, please allow 5-10 working days for delivery. Many goods will be delivered much sooner, but it depends on the products availability and your location.

Are the goods covered by manufacturer's warranty?

Yes, all goods bought through Shoppers Advantage are fully covered by manufacturer's warranty - as well as full after sales service. The length and conditions of the warranty vary from manufacturer to manufacturer and will be displayed on the web site and can be confirmed by a customer service operator.

Stay tuned for extended warranties to be offered shortly.

What if I wish to return the faulty/damaged goods?

If, for whatever reason, the goods are delivered damaged or faulty, simply call 1300 658 205 or email enquiries@shoppersadvantage.com.au and we will arrange for a replacement to be delivered to you - of course at no additional charge.

Why are you not able to get this brand/product?

Certain brands and models are exclusive to certain retail outlets and therefore may not be available to us. Where this is the case, we can usually offer an alternative brand of the product you are after.

Who are your suppliers/where do you get your products from?

We have over 50 major suppliers at retail, wholesale and manufacturer level who all compete against one and other for our sales - this ensures that the best prices are obtained to our members.

I have seen this product advertised at a better price, can you beat it?

We closely monitor and update all our pricing to ensure the best possible pricing, however, occasionally we may miss an advertisement. If this is the case, simply let us know and we will contact our suppliers to negotiate a better price.

How/When will I get my receipt?

If ordering over the website, a receipt can be printed following your successful order. An electronic copy of your receipt will also be sent to you (providing you supply us with your email address). If ordering over the phone, a receipt will be posted out to you within 5 working days.

Why don't you have this item in stock (I have already paid for it)?

Shoppers Advantage does not carry stock, we act as an agent for members to obtain the best prices from one of our many suppliers. Our suppliers normally have the item in stock.

Can I have a weekend delivery/non business hours delivery?

Depending on your location, we can sometimes arrange a weekend delivery but this would incur extra delivery charges.

Will the product be installed/old product taken away?

Our service does not provide installation or removal of old appliances.

Can I pick up the product if it is near by to reduce time of delivery?

Our service is a complete home shopping service from order to delivery. As our supplier may be anywhere in Australia, we cannot arrange for customer pick up of their order. If you have any other queries or need to know more information, please don't hesistate to call 1300 658 205 or email enquiries@shoppersadvantage.com.au.